Street Apparel Terms of Sale
For US and Canadian Buyers

(International buyers go here)

Orders

Orders can be placed through the website via our secure shopping cart. You can also place orders by phone. In the US, call 888-530-7351. From outside the US, call 806-832-5190. Office hours are 8:30 to 5:00 central time, Monday through Friday.

Payment

We accept major credit cards or Paypal for customers whose billing addresses are in the US, US territories, APO/FPO (military) or Canada. Customers outside the US and Canada should take the link at the top of this page for International terms of sale.

Returns/Exchanges

At New Enough we make the return/exchange process as easy and inexpensive as possible for our customers. We do not charge restocking fees for returns of any merchandise… even closeouts. For US customers who wish to order merchandise in exchange for returned goods, we provide a Free Return Shipping Label. (Non US customers are given the option of receiving a gift certificate for 110% of their return to help with shipping costs). Exchange merchandise orders can be placed immediately (cross ship), or can be placed after your return reaches us. More details can be found here.

“Normal” returns for size, color, etc: Request return authorization through the website here. You’ll need only to know your email address, zip code or order number (two of three will work). Automated return authorizations can be requested for products shipped in the last 30 days. You can also request a return authorization by phone using the number at the top of this page.

  • Products being returned must be in “new” condition with factory packaging (basically we are asking that you return products in the same condition as when they were received).
  • All non-US customers and US customers who request a refund (no exchange) are responsible for the cost of the return shipment.
  • Products kept for over 30 days without a return request are considered final.

Customers whose return needs don’t fall into this general circumstance are encouraged to email us at satisfaction@newenough.com with the details and we’ll try to help.

Returns for wrong merchandise received or defective “new” merchandise: We cover the cost to replace merchandise that was shipped/received incorrectly or was defective in some way right out of the box. We will ship replacement merchandise at no charge and will provide pre-paid shipping for the return of the incorrect/defective merchandise (in the case of shipments from Canada we will reimburse for return shipping expense). Return authorization can be made through the website here, by email to returns@newenough.com or by phone (see numbers above).

Returns for a defective item that has been used: Please direct your request for return of defective merchandise to returns@newenough.com or by phone (see numbers above). Procedures for processing defective returns vary by the manufacturer and the circumstances. Most products will be returned to New Enough where others are handled directly by the manufacturer in their own facilities, in which case we can put you in touch with the right people.

Address for Returns

New Enough
405 Clovis Road #83
Shallowater, TX 79363

Price Protection Policy

Motorcycle gear is a seasonal business and products are often put on sale by our suppliers with no notice. Those pricing changes allow us to pass along savings to our customers. Unfortunately, there are customers who may have recently bought a product only to see a price reduction. We like to “play fair”, so we offer the following price protection policy:

If you bought an item anytime 30 days prior to a markdown, we will give you a gift certificate for the difference in price toward the purchase of anything we sell. To receive the credit, email satisfaction@newenough.com or call our offices (see numbers above) within 30 days of your purchase and we’ll issue the gift certificate to be used with your next purchase. Exclusion: Sometimes we mark down products when size and color selections are extremely limited, so the price protection policy does not apply to products currently being advertised in our Bargain Basement. Our Bargain Basement department is where we routinely mark down products aggressively to sell off odds-and-ends. Typically we are selling products below cost in the Bargain Basement and therefore do not offer price protection credits.